SERCUE PRIVACY POLICY
Effective Date: 13th June 2024
Introduction:
At SERCUE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services.
1. Information We Collect:
Personal Information:
We collect personal information that you provide to us when you register for an account, fill out forms, or communicate with us. This may include your name, email address, phone number, date of birth, and payment information.
Health Information:
We may collect information related to your mental health, including your history, symptoms, and any other relevant details you share during your use of our services.
Usage Data:
We collect information about how you use our website, such as your IP address, browser type, access times, pages viewed, and the referring website address.
Cookies and Tracking Technologies:
We use cookies and similar technologies to collect information about your interactions with our website and services.
2. How We Use Your Information:
To Provide Services:
We use your personal and health information to provide, maintain, and improve our mental health services, including connecting you with counselors, therapists, and mental health coaches.
To Communicate:
We use your information to communicate with you about your account, appointments, and other relevant updates.
To Personalize Experience:
We use your information to personalize your experience on our website and tailor the services we offer to your needs.
To Improve Our Services:
We use usage data to understand how our website is used and to improve its functionality and user experience.
To Comply with Legal Obligations:
We may use your information to comply with applicable laws, regulations, and legal processes.
3. Information Sharing and Disclosure:
With Service Providers:
We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing our services, so long as those parties agree to keep this information confidential.
For Legal Reasons:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
With Your Consent:
We may share your information with third parties when we have your consent to do so.
4. Data Security:
We implement a variety of security measures to protect your personal information. This includes using secure servers, encryption, and regular monitoring for potential vulnerabilities and attacks.
5. Your Rights:
Access and Correction:
You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
Data Portability:
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Erasure:
You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Object:
You have the right to object to the processing of your personal data in certain situations.
6. Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party websites.
7. Changes to This Privacy Policy:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@sercue.com